Accountancy and umbrella company provider Brookson, has appointed new IS Manager Robin Candy, Support Manager Gerrard Singleton and Project Manager Craig Russell.

These appointments are central to the implementation of a number of new initiatives currently being undertaken by Brookson, including the recent introduction of Microsoft Dynamics CRM system, which allows the virtualisation of 24 servers down to 6 and upgrading software business wide. The changes are all intended to improve the current service offering to their 9000 customers working through their own limited company, as a sole trader or as an employee of Brookson’s umbrella company.

Robin Candy recently joined Brookson from Morgan Stanley’s UK residential mortgage business wehere he held the position of IT director and was responsible for support, development and testing. Robin was also part of an award winning team who developed an online mortgage approval and underwriting solution that processed over £3 Billion of mortgages in the first 12 months. Robin said: “Moving to Brookson was an easy choice, due their focus on technology and aspirations to constantly improve their services.”

Gerrard Singleton has arrived after previously working for Cegedim Rx in Leyland and brings with him of 15 years experience in IT Support. “Working for a progressive company who continue to use cutting edge technology is always attractive to anyone working in IT,” said Gerrard. “I’m looking forward to developing not only Brookson’s service offering but also the skills and capabilities of the team in general.”

Craig Russell has been working in Programme Management for over a decade and has worked for a number of large projects including implementing SAP in 38 entities across 7 European Countries. Craig sees his role at Brookson as being ‘to provide the necessary controls and infrastructure that are vital for projects to succeed.’

Brookson’s service is ideally suited for individuals looking to set up in business, either as a sole trader or through a limited company. Small business owners often require more support from their accountant than just the completion of year-end accounts and tax returns. Brookson provide a variety of online tools, such as financial statements, that keeps the business owner in financial control of their business and working compliantly.

Brookson recognise technology has an essential role to play in delivering next generation accountancy services to the self-employed. They believe that the skills required by a modern accountancy business go well beyond accountancy skills alone; the modern accountancy business requires the expertise of individuals that are able to build and support an IT infrstature for both operational service delivery as well as online customer facing service delivery. These latest appointments significantly strengthen Brookson’s Information Systems skill base.

Via EPR Network
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Brookson, a specialist accountancy and support services provider has chosen Liveperson as a strategic partner to provide live web chat capabilities for Brookson’s website.

The software allows Brookson’s new business consultants to interact with prospective customers as they browse Brookson’s website. Prospective customers invariably have questions on a wide variety of issues that need to be answered before making a decision about whether self employed working is for them. Self employed working may not be the best option; working through Brookson’s umbrella company is a popular option. Liveperson allows consultants to expand on the guidance provided online so visitors can make an informed choice about the way of working that suits their individual needs.

With Liveperson Brookson’s consultants are able to engage with prospective customers as they read the website page by page. Brookson want to make life simpler and easier for Limited Company and sole trader professionals therefore they are looking to engage in a way that best suits the individual. Some individuals prefer to chat online because it may be impractical to have a conversation at that time or it may be that online chat is their preferred method of contact.

Head of New Business, Andrew Sloan commented: “In today’s climate, self employedprofessionals browse the internet to find accountancy services. By utilising this contact method, discussing the content as they read through the website, we are able to provide prospective customers with a clear understanding of why Brookson is so different to the services offered by a traditional high street accountant.”

This latest service improvement is another in a long line of technological enhancements to the Brookson service in recent months. Brookson’s stated strategy is to “revolutionise the small business accountancy market” and the web plays a significant part in this strategy both in terms of winning new customers and servicing the needs of existing customers.

Brookson’s service is ideally suited for individuals looking to set up in business, either as a sole trader or through a limited company. Business owners often require more support from their accountant than just the completion of year-end accounts and tax returns. Brookson provide a variety of online tools, such as financial statements, that keep the business owner in financial control of their business and working compliantly. Online chat complements a service that relies on clever use of the web.

Via EPR Network
More Accounting press releases