Brookson has installed a new Opal Telecom telephone system, including Mitel hardware and software, across its whole business.
Brookson, a leading accountancy and umbrella company services provider, has introduced this new system to improve their customer services offering.
The new Mitel 5000 CP system allows Brookson to route calls more efficiently to the relevant experts and ensure callers receive a hassle free experience when contacting different areas within the business. The software also provides more reporting capabilities including monitoring calls and call volumes.
The move will also ensure self employed specialist accountants Brookson maximise their call efficiencies as the new software will allow simultaneous running of both PCs and the telephone system on one network.
Head of Customer Services, Peter Metcalf commented: “The introduction of this new technology is a massive step forward in terms of our service offering, allowing the business to manage increased call volumes more efficiently, ultimately leading to an even more professional service.”
Brookson’s service is ideally suited for individuals looking to set up in business, either as a sole trader or limited company, who often require more support from their accountant than just the completion of year-end accounts and tax returns. Brookson’s revolutionary approach to accountancy reduces the administrative burden of day to day bookkeeping and the time consuming administration for our customers. Brookson do the accounting so their customers do not have to. Key to its successful ‘day to day’ service is a dedicated Customer Service Team that speak to customers on a regular basis providing specialist accountancy advice. As a result, Brookson has considerable call volumes to manage on a daily basis.